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Frequently Asked Questions | FAQs

Q: Where's my order?
A: We require a bit of processing time before shipping your order. Since each item is handmade the processing time may vary however we do our best to get orders shipped within 3-5 business days. If we need longer we may reach out to you to let you know.

Q: What happens when my order is placed?
A: We receive your order and then wait until the next day before processing it just in case you have any alterations you'd like to make. We then will get it folded up, prepped, dyed up, let it set overnight to react, then washed, dried, and checked the next day. If it turns out similar to the one you purchased, we ship! If not, we redo the entire process and aim for the next day!

Q: Where are the size charts?
A: The size charts are located in the picture slide show of each product listing. If you are unable to find them or believe they are not where they are supposed to be, please reach out to us via message with the link to the item they are not showing on.

Q: How do I measure for my size?
A: . Simply measure armpit to armpit for the width and from front collar straight down to the hem for the length. When you get these measurements compare them to the size chart we have available in each product listing picture slide show. Our size chart is based off the items being dyed, washed, and dried one time so they account for any initial shrinkage.

Q: What are the washing instructions?
A: Our washing instructions are very flexible. For the initial 2-3 washings, wash separately from normal clothing. After that you are free to wash them in with your normal laundry without a problem. Wash in hot or cold water - it does not matter! Dye will remain vibrant! Dry on high heat. If an item has special washing instructions, we will add them to the product description and to your order package.

Q: What's the difference between your regular listings and the items labeled "Premade"?
A: Items labeled "Premade" are items already dyed up and ready to ship. The picture shows the exact one you will be getting, it has a quantity of 1, and it has one size listed in the title. All items not labeled as "Premade" in the title are items made upon order. Since we use liquid dyes, there may be slight variations but the colors and design used will be the same as what was used on the item in the picture. Please be aware that different devices read data differently and that the color viewed on one device may not be the color on another. Double check with us if you are unsure and we can help you out!

Q: How do you ship your items?
A: We currently ship through USPS using flexible mailing envelops. We do not wrap our items in extra plastic to avoid excess plastic being thrown away so if you'd like us to wrap yours in extra plastic please let us know so we can make a note on your order. If you are interested in more information about the shipping check out our shipping policies:
https://crankygirltiedye.com/policies/shipping-policy

Q: What's your return policy?
A: Here is a link to our return policy that may help:
https://crankygirltiedye.com/policies/refund-policy

Q: Do you do custom orders?
A: Yes we do! We do not copy other artists however we can use them as a reference. All tie dyeing would be done in our art style. If you are still interested, feel free to reach out to us and let's see what we can do:
https://crankygirltiedye.com/pages/contact-us

Q: Are you on social media? And do you have a blog?
A: Yes we are! Here are the links to those:
Facebook: www.facebook.com/crankygirltiedye.com
Instagram: www.instagram.com/crankygirltiedyellc
Twitter: https://twitter.com/crankygirltiedy
Pinterest: https://www.pinterest.com/crankygirltiedye
Our Blog: https://crankygirltiedye.com/blogs/news

Q: What brand do you use?
A: We use a variety of brands however if you click on the item you are interested in, the brand we use on that particular item is in the description.

Q: My order shows delivered but I did not receive it.
A: Please contact us ASAP with the name on the order, order number, and address used on the order. Let's see what happened.

Q: I received my order and something is incorrect.
A: Make sure to contact us within the first 7 days after receiving the item otherwise we will be unable to help you. Please provide pictures. Let's see what we can do about getting this fixed! Here's the contact page:
https://crankygirltiedye.com/pages/contact-us

Q: I didn't see my question here.
A: No worries! We can get you sorted out! Visit our contacts page and send us a message:
https://crankygirltiedye.com/pages/contact-us